About the job

We, the IT team for Monitoring & Incident Management, drive the advancement of internal technical business processes and optimize incident management. We are looking for new heroes who share our enthusiasm for high-performance, stable, and secure ITSM processes.

Your tasks:

• As an ITSM Platform Owner / Architect, you are responsible for implementing future-proof IT solutions: from introduction, through implementation and rollout, to operation.
• Your main tasks include shaping the digital transformation in the ITSM area, the technical platform vision, and internal structures, as well as developing a solution architecture.
• You are also responsible for implementing a central Configuration Management Database (CMDB) to meet business and technical requirements.
• You provide technical and strategic advice to our stakeholders and manage internal and external developers.

What you bring:

• A completed degree or equivalent technical training, with several years of professional experience in implementing ITSM platforms, forms the basis for your successful entry with us.
• A broad wealth of experience in digital transformation, optimizing IT organizations, or enterprise service management enhances your portfolio.
• You are very familiar with developing IT processes, business applications, and APIs.
• Knowledge of ITIL and ITSM processes is more than just nice to have.
• Your technical understanding and ability to think beyond your own horizon enable you to translate business processes into workflows and develop sustainable solutions.

What you can look forward to:

• Hang up your tie: An open working atmosphere with flat hierarchies and great colleagues in a down-to-earth family business awaits you.
• Room for private projects: With flexible working hours including time tracking and a modern equipped workplace as well as the possibility of home office (mobile working), we lay the foundation for the optimal balance between work and private life.
• Grow with us: With tailor-made training and further education, we promote your professional and personal development.