Responsibilities:

• Provide written assistance and advice to our customers via email and ticketing system.
• Ensure a pleasant and empathetic interaction with customers, focused on effective problem-solving.
• Handle customer requests independently, following defined processes and standards.
• Quickly understand and accurately respond to complex situations.
• Document all interactions in the system and maintain close coordination with internal departments.
• Assist with order modifications, cancellations, and product returns.
• Actively share customer feedback to support continuous improvement.

Skills:

• Strong writing skills with clarity, accuracy, with speed and precision.
• Excellent text comprehension and ability to convey content clearly and understandably.
• Customer-centric approach.
• Structured, conscientious, and independent work style.
• Confident use of MS Office, digital tools, and AI-based solutions.
• Flexibility and openness to digital solutions and new technologies.
• Interest in and openness to international and multicultural collaboration.

Requirements:

• Completed secondary or higher education.
• Previous experience in customer service or retail is an advantage.
• Very good command of English for internal communication.
• Experience with translation tools (e.g., DeepL, ChatGPT) is a plus.
• Affinity for IT and experience using communication systems.
• Positive and open attitude, with excellent written communication skills for customer interactions.